Last updated: June 28, 2026
This Refund Policy explains how refunds, access issues, and file corrections are handled for Magic Mango Vault digital products.
Magic Mango Vault products are digital products. Because access to digital files can begin immediately after purchase, all sales are generally final once digital access has been delivered.
If you have trouble accessing your purchase or discover a technical issue with a file, please contact us so we can help.
Magic Mango Vault provides access to digital design files. These may include PNG, SVG, and other digital file types depending on the product, bundle, or design.
Because digital products cannot be physically returned, purchases are generally non-refundable once access has been delivered, files have been downloaded, or your account has been given access to the purchased content.
If you complete a purchase but do not receive access, cannot log in, cannot locate your downloads, or believe your account was not set up correctly, please contact us.
We will review the issue and, when appropriate, help restore access, resend login information, correct account access, or otherwise make sure you receive the digital product you purchased.
An access problem does not automatically qualify the purchase for a refund if we can reasonably correct the issue and provide access to the purchased digital product.
We do our best to keep Magic Mango Vault files accurate, complete, and ready to use. Because the Vault contains a large digital design library, occasional file issues may happen.
Examples of file issues may include:
- an incorrect resolution
- a missing file
- a corrupted download
- an incorrect file size
- a missing design piece
- a file that does not match the stated file specifications
- another technical or non-conforming file issue
If you find a file issue, please contact us with the design name and a description of the problem.
When appropriate, we will correct the file, replace the file, update the download, restore access, or provide the corrected version directly.
A correctable file issue does not automatically qualify the purchase for a refund. Refunds are not provided when the issue can be reasonably corrected by providing access to the correct file, replacing the file, fixing the download, or otherwise supplying the digital product as described.
Refunds are generally not provided for:
- changed minds
- accidental purchases
- buyer’s remorse
- lack of time to use the files
- choosing the wrong bundle
- not having the correct software, equipment, blanks, printer, or supplies
- not knowing how to use design software, cutting software, sublimation software, POD tools, or production equipment
- expecting a file type, size, category, feature, or product that was not included in the product description
- dissatisfaction with a design after access has been delivered
- failure to read the product description, License Terms, file information, or bundle details before purchase
- technical file issues that we can reasonably correct by replacing, updating, or providing the correct file
- actions taken by third-party marketplaces, platforms, payment processors, or outside services, including listing removals, account reviews, policy decisions, or other actions outside our control
If you believe you made a duplicate purchase or experienced a checkout error, please contact us as soon as possible.
We may review duplicate charges, accidental duplicate orders, or technical checkout problems on a case-by-case basis.
Your purchase gives you access to the product or bundle selected at checkout.
Different bundles may include different design categories, file types, access levels, or future-release treatment. Please review the product details before purchasing.
Refunds are not provided because a customer expected access to a design category, file type, bundle, update, or feature that was not included with the product purchased.
Magic Mango Vault cannot control decisions made by Etsy, Shopify, Amazon, social-media platforms, print-on-demand services, payment processors, production partners, or other third-party marketplaces, platforms, or outside services.
If a third-party platform removes a listing, reviews an account, rejects a product, delays fulfillment, holds funds, or takes another action outside our control, that action does not automatically qualify your Magic Mango Vault purchase for a refund.
If the issue involves a Magic Mango Vault design, you may contact us with the design name and a copy or screenshot of the notice or issue. We may review the matter and provide information we can verify from our records.
We cannot provide legal advice, represent you in a dispute, control a third-party platform’s process, or guarantee that a listing, shop, account, product, or payment will be restored or reinstated.
Some customers may have a legal right to cancel certain online purchases within a cooling-off period.
Because Magic Mango Vault products are digital content delivered by account access and/or download, you may be asked at checkout to agree to immediate access and acknowledge that once digital access begins, your right to cancel or withdraw from the purchase may be lost where permitted by law.
This does not affect your right to contact us for help if you have trouble accessing your purchase or if a file has a technical issue that needs to be corrected.
If you need help with access, downloads, account setup, or a file issue, please contact us.
Contact: support@magicmangovault.com
Please include:
- the email address used for purchase
- your order number, if available
- the product or bundle purchased
- the design name, if the issue involves a specific file
- a brief description of the issue
We will review your request and respond as soon as reasonably possible.